360 Vis Nav Robot Vacuum
Product Details
Web ID: 5260733Ratings & Reviews
87 customer images
Dyson needs to put its act together for robot
I bought two of these as a fan of Dyson products. The first one won’t recognize the dock and won’t charge. The second one won’t even do the initial setup.
Customer review from Dyson
Response from Dyson
Thank you for sharing your experience. We’re sorry to hear both of your Dyson robots have had issues with charging and setup. That’s not the kind of experience we want for our customers, and we understand how frustrating this must be. If you’re facing any ongoing issues with the machines, please reach out to our support team via live chat or call, so we can assist you directly.
A great vacuum but a work in progress
This an extremely well built robot vacuum with great suction and some very sophisticated navigation mapping and features.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We’re glad to hear that you find your Dyson robot vacuum extremely well built, with powerful suction and advanced navigation features. We also appreciate your perspective that it’s still a work in progress, your input helps us continue to improve and refine our technology. If you ever have any concerns or need further assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Great
Yeah, bought it like three months ago. It worked great for like two weeks and something happened. I couldn’t fix it with your help so we sent it back and they couldn’t fix it so they sent me a new replacement and it’s been working great ever since.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We’re pleased to hear that after the initial issue, the replacement has been working great for you over the past few months. If you ever run into any concerns in the future, please don’t hesitate to reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Excellent robot
This robot does its job very well. It has a WIDE vacuuming head and is built heavy/sturdy. I needed a robot that could vacuum WITHOUT RUNNING its roller and this is the only one that gives you that option. Also had high hopes that it would still have enough suction power to clean the carpet without the roller. This guy meets all my needs with excellence. The other thing I just love is its not visually your face. Its docking station is small, low profile and is simply there for recharging. To empty it you just remove the collecting bucket and tap the release button. This is simply an amazing vacuum.
Recommends this product
Customer review from Dyson
Response from Dyson
Hi there, thank you for your wonderful feedback. We’re delighted to know the robot vacuum meets your needs and that you’re enjoying its performance and design. Your appreciation means a lot to us.
Excellent carpet vacuuming
Great carpet vacuuming, suction. Battery life could be improved especially in boost mode.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We’re glad to hear that you’re impressed with the carpet vacuuming and suction performance, though we understand your concern about the battery life in boost mode. If you have any concerns or would like further assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Needs help
Unite doesn’t get close enough to items leaves allot not done and doesn’t complete its runs
Customer review from Dyson
Response from Dyson
Thank you so much for sharing your feedback. We truly appreciate the effort you have taken to let us know about your experience, and we understand how important it is for your unit to perform as expected. Your input helps us improve, and we value your time in bringing this to our attention. If you have any issues or need further assistance, please do not hesitate to contact us via live chat or call, we are always here to help. Thank you again for your valuable input.
Better than imaginable
After my first use, my floors and rugs are cleaner than ever! It runs until needing a recharge, takes itself to the charging station and then resumes cleaning. I could not be happier and I highly recommend this product. Worth the money because nothing out cleans a Dyson
Recommends this product
Customer review from macys.com
A Good Thing
Things I love: My Dyson picks up a lot of dirt and cat hair! It happens to be a beautiful object. I like that there aren't bags to change and that it empties so cleverly. Battery life is good. I like the how-to videos a lot. Things I like a little less: Mapping was an issue; I had to repeat it a couple of times. I could not make the zones exactly as I wanted them--there's one small space I need to clean almost daily, and I can't seem to accomplish that without letting it clean a larger space. It's had trouble returning to the dock a couple of times. Overall I really glad I have it.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We’re delighted to hear that your Dyson has been effective at picking up dirt and cat hair, that you enjoy the bagless design and clever emptying system, and that the battery life and to videos have been helpful. It’s wonderful to know you’re glad to have it overall. We’re sorry to hear that mapping and zoning have been a bit challenging, and that the unit has occasionally had trouble returning to the dock. Please connect with Dyson Customer Care via live chat or phone so we can walk you through optimizing the mapping process and address the docking issue. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.