Café™ Specialty Drip Coffee Maker with Glass Carafe
Product Details
Web ID: 5243884Ratings & Reviews
105 customer images
Quit working after 90 days. Zero support.
The coffee was fine while it lasted, but it only lasted 3 months before it quit working. There is no error message, I fill it, start it, and it just sits there and makes no coffee. The manual directs you to the care section of the website. The care section of the website is a pdf of the manual sending you to the website. In other words, they provide as much care as coffee — exactly zero.
Customer review from cafeappliances.com
Response from cafeappliances.com
We would like to assist with this and gather some more information. An agent will be reaching out to you via email. Please respond at your earliest convenience. We look forward to connecting with you. We would like to help and provide some troubleshooting. You can reset this model by unplugging it for 3 - 5 minutes and plugging it back in. Once it comes back on you can use it as normal following the brew instructions on page 10-11 in your manual at the link below. https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
Poor quality materials
I've had this coffee maker for 2.5 years and the areas that have metallic finish are all peeling off and look terrible. It makes great coffee but the materials should last longer that. I have taken very good care of and only ever wash it by hand with non-abrasive cleaner, so I'm disappointed in the quality and would not purchase again.
Customer review from cafeappliances.com
Response from cafeappliances.com
We would like to assist with this and gather some more information. An agent will be reaching out to you via email. Please respond at your earliest convenience. We look forward to connecting with you.
Looks pretty, but breaks quickly!
I love the way this coffee pot looks on my counter and it makes a great cup of coffee, for about 2-3 weeks before it breaks. I'm on my 2nd one, after much jumping through hoops to get a replacement, and this new one has already broken, too. They are poorly made and very fickle, and this is coming from someone who has had multiple Cuisinart coffee pots that have lasted 5-10 years each.
Customer review from cafeappliances.com
Response from cafeappliances.com
We'd like to help with your coffee maker. We will be reaching out to you via email. Please respond at your earliest convenience.
Good coffee-terrible finish work
Plating chipping from coffee pot and bezel under grind basket. My mother in law has same unit and the chipped plating cut her hand. Make good coffee but after 8 months it looks 20 years old.
Customer review from cafeappliances.com
Response from cafeappliances.com
We'd like to help with your coffee maker. We will be reaching out to you via email. Please respond at your earliest convenience.
Lukewarm coffee
I hate this machine! I had it replaced once because the coffee comes out lukewarm and the new one did the same! I couldn’t imagine it was going to happen again so I threw out the box and now I’m stuck with it!
Customer review from cafeappliances.com
Response from cafeappliances.com
We'd like to assist with your coffee not being hot from your coffee maker. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Beautiful coffee pot
The coffee maker is beautiful but a little difficult to figure out how to just get all of the settings right and just brew a pot of coffee. I wish it was just touch and go would be helpful
Recommends this product
Customer review from cafeappliances.com
Response from cafeappliances.com
We'd like to provide some information on how to navigate the controls on the C7CDABS2RS3. We recommend you review pages 5-13 of the Owner's Manual that you can find here: https://products-salsify.geappliances.com/image/upload/s--8UIdzf24--/j9ps7cfsqfoecc02numn.pdf
Pro's and cons, both sides
Pro's It's a nice looking coffee pot, easy to fill the water, I like the settings to be able to brew different pot sizes and different temperatures. I just learned how much coffee flavor can be increased by brewing different roasts at different temperatures. Fairly easy to connect to the wi-fi app and use that. Con's , It broke within 4 months, and then took 5 weeks, 5 phone calls, talking to 11 different people in 4 departments, spending 92 minutes on the phone to get a replacement.
Customer review from cafeappliances.com
Response from cafeappliances.com
We're sorry to hear you had an issue with this coffee maker, but we're glad to know you were able to get the unit replaced. We're confident this unit will serve you well for years to come.
Pretty but not functioning
I can’t get the machine out of descale mode. I have looked online and followed all suggestions to no avail. This is frustrating.
Customer review from cafeappliances.com
Response from cafeappliances.com
We'd like to assist with the descale mode of your coffee maker. We recommend unplugging the unit for 5 to 10 minutes to reset it. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.