Cafe Specialty Grind and Brew Coffee Maker with Thermal Carafe
Product Details
Web ID: 5403698Could have been...
I've had this for a couple years and I'm just at wits end with it. The grinder gave me issues several times and now we've moved onto it randomly leaking all over my counter and floor. I've descaled it, reinstalled the reservoir bottom several times and I'm just done with it. Impossible to keep it clean as well. I spent so much on this and I'm surprised it hasn't performed better.
Customer review from cafeappliances.com
Response from cafeappliances.com
We’re sorry to hear you’ve had recurring issues, and we’d like to assist with the current issue you’re having with leaking. We recommend disconnecting the unit from power for a couple of minutes before reconnecting, to reset it. We also advise performing the full cleaning discussed starting on page 18 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--9nTlibsu--/txclinonwm9vrd1ibup9.pdf We will be reaching out over email as well, to discuss your situation further.
HARD TO CLEAN
THE COFFEE IS GREAT, BUT CLEANING THE GRIND BASKET AFTER MAKING A POT IS A PAIN. IT GRINDS TOO MANY BEANS WHICH FILL UP ALONG THE FILTER AND INTO THE FILTER HOLDER THAT DOESN'T DETACH. POOR DESIGN FOR CLEANING.
Customer review from cafeappliances.com
Response from cafeappliances.com
We’re glad to hear you’re loving the coffee! We'd like to provide information about the cleaning process. To clean the grinder chute specifically, please press and hold the Grind Off button, open the brew basket and put a kitchen towel on the carafe sitting area, then use a brush to clean the coffee ground build up inside of the chute. Information about cleaning the upper burr is available on page 18 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--9nTlibsu--/txclinonwm9vrd1ibup9.pdf. Other care and cleaning details are also available in that section of the manual. Your feedback regarding cleaning will be shared with our product team for review. We’re confident the coffee maker will work well for you for a long time to come.
Love this coffee maker!
So far I am loving this coffee maker! I am a bit of a coffee snob. This was easy to set up, and easy to use. I love the strength options. Cleaning and maintaining is quick and easy! This is a huge improvement over my last bean grinding coffee maker.
Recommends this product
Customer review from cafeappliances.com
Love this coffee maker/grinder!
Best coffee maker + Grinder! I love that you can make a pot or just a cup and the coffee if just delicious! First time using a grinder and the experience is unmatched!
Recommends this product
Customer review from cafeappliances.com
Brand new and still evaluating
Beautiful presentation and it seems to be working well so far. Experiencing learning curve to get the settings using different beans, suited to my taste. I haven’t gotten it right, yet. I haven’t experienced difficulty cleaning or leaking which are widely experienced by many according to the reviews I’ve read, but waiting to see how it works over time
Customer review from cafeappliances.com
Almost great
I love this...but the reservoir leaks. It's not how I'm seating it in the base...it drips slowly even when I am filling it. If I leave water in the reservoir after brewing, it slowly leaks out...over the LCD screen, which apart film being annoying to clean up, can't be good for the electronics. I want to persevere because otherwise it's great. But....sigh
Customer review from cafeappliances.com
Wow!
I just wish I bought this 30 years ago instead of just a few days ago. 👍
Recommends this product
Customer review from cafeappliances.com
Response from cafeappliances.com
We are excited that you are loving your new coffee maker. This is such a beautiful model with many great brewing features that we are happy to hear you’re enjoying. We are honored to have you as a part of the Cafe family, and we hope you enjoy your coffee maker for many years to come!
Great features
Makes great coffee. I had been using Keruigs for years and had brewed coffee in a while. This is easy and convenient.
Customer review from cafeappliances.com