Facial Fuel Energizing Face Wash
Product Details
Web ID: 1060677High quality face wash
Has a nice lather & cooling to face. Keeps my face from breaking out & being oily.Very high quality face wash. Will definitely buy again.
Recommends this product
Customer review from macys.com
Love this Product! Makes my face feel fabulous.
Excellent Product! Use this product daily to help keep my face feeling fabulous.
Recommends this product
Customer review from kiehls.com
More than 10 years using this product.
Perfect fragrance, energizing, and cleans my face well without drying up the skin. I use it every morning, after my workouts, after getting home from work, and before bedtime.
Recommends this product
Customer review from kiehls.com
Ruined by new formula
Ruined the old formula. This product is horrible now - would not buy.
Customer review from kiehls.com
Response from kiehls.com
Hi there. Thank you for reaching out regarding our Facial Fuel Energizing Face Wash. As part of our mission for a more renewable future, Kiehl’s has updated our Facial Fuel Invigorating Face Wash formula. This iconic formula is now more bio-based than our previous formula because our chemists have selected plant-based sources of Caffeine and Menthol. Additionally, the updated fragrance ingredient is now also bio-based. Finally, the formula was also updated to remove Sulfates, EDTA, and Acrylates. These changes have slightly affected the aesthetics of the formula, primarily in that the texture is thinner than the original version. With that said, we've taken great steps to ensure that the formula will have the same quality and efficacy our customers have come to expect, but the formula is now gentler on the environment and their skin - and is now a 100% vegan formula!
Fabulous face wash
Bought this for my boys who have dry skin and really love this face wash. It lathers great and feels so fresh and clean
Recommends this product
Customer review from kiehls.com
Terrible reformulation
All of the recent comments about reformulation are accurate and I echo all of them :( to put it simply, I used to look forward to using this soap every single time - now I have the exact opposite feeling. Trusted this formula for many years and will never be buying again unless it’s reverted back.
Customer review from kiehls.com
Response from kiehls.com
Hi there. We're truly sorry to hear that the reformulated Facial Fuel Energizing Face Wash isn't living up to your expectations. We understand your disappointment, especially after using and enjoying the original formula for so many years. As part of our mission for a more renewable future, Kiehl’s has updated our Facial Fuel Invigorating Face Wash formula. This iconic formula is now more bio-based than our previous formula because our chemists have selected plant-based sources of Caffeine and Menthol. Additionally, the updated fragrance ingredient is now also bio-based. Finally, the formula was also updated to remove Sulfates, EDTA, and Acrylates. These changes have slightly affected the aesthetics of the formula, primarily in that the texture is thinner than the original version. With that said, we've taken great steps to ensure that the formula will have the same quality and efficacy our customers have come to expect, but the formula is now gentler on the environment and their skin - and is now a 100% vegan formula! Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts.
Formula change- don’t buy
The formula has changed and now it takes 2x the amount of soap, doesn’t get “soapy” and it smells terrible. After 20 yrs of using this, won’t buy any more.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We appreciate you sharing your comments and experience with our Facial Fuel Energizing Face Wash. We are sorry to hear this product did not leave you with the results you expected. We make every effort to provide the highest quality products for our consumers and want to know whenever something is not satisfactory. Feedback from our loyal customers, like you, help us to improve. We hope you can use our products in the future with greater satisfaction!
Disappointed by new formula
After using this product for over 10 years, I am disappointed to echo the other poor reviews. The great fragrance, among others things, that made me a repeat customer has been replaced by a harsh artificial smell.
Customer review from kiehls.com
Response from kiehls.com
Hello! Thank you for reaching out about Facial Fuel Energizing Face Wash. We strive to provide the highest quality products for our consumers and want to know whenever something doesn't meet your expectations. Your feedback helps us to improve and has been shared with others in the company. We sincerely hope you will find another one of our products to be a perfect match for you!