Kiehl's Since 1851 Refreshing Remedies Skincare Gift Set ($75 value)
Product Details
Web ID: 5447761New formula is horrible
New formula is horrible .. smells and watery now .. does not clean as well .. will be looking for replacement.. please change it back
Customer review from kiehls.com
Response from kiehls.com
Hello there and thank you for reaching out! Weâre sorry to hear about your experience with Facial Fuel Energizing Face Wash. Weâd like to speak with you directly to assist further. Please give us a call at 1-800-543-4572 (MonâSun, 10:00 AMâ7:00 PM EST) and provide the case #43804685 when you reach out. It would be helpful to have the product available during your call. We look forward to speaking with you and resolving this issue.
This product helped my dry skin problem.
It feels really good when I wash my face with it. I use a face scrubber. It feels good going on my face. It also had a very good scent to it. đđđđ It lathers up very well & I like that very well. đđđđ.
Recommends this product
Customer review from kiehls.com
Great product ruined
The new formula is awful. It smells different. Is watered down and does not lather well. You ruined a great parody to save money. Shame on you corporate ownership
Customer review from kiehls.com
Response from kiehls.com
Hello there! Thank you for sharing your feedback on the Facial Fuel Energizing Face Wash. Weâre sorry to hear the formula didnât meet your expectations, and we understand how frustrating it can be when a product youâve relied on no longer feels the same. Your comments about the scent, texture, and lather are truly appreciated and will be shared with our team. Weâd like to speak with you directly so we can learn more and assist further. Please feel free to give us a call at 1-800-543-4572 (MonâSun, 10:00 AMâ7:00 PM EST). Weâre here to help.
Very disappointed
Long time Kiehlâs customer but very disappointed with the new scent and feel of this face wash. The old formula was so much better. Wonât buy this again unless Kiehlâs comes out and admits their fault and reverts back.
Customer review from kiehls.com
Response from kiehls.com
Hi there, thank you for sharing your feedback. Weâre sorry to hear that the updated Facial Fuel Energizing Face Wash didnât meet your expectations. We understand how important consistency is for long-time users, and we appreciate you letting us know about your experience with the new scent and texture. Your comments will be shared with our team as we continually review our formulations. If youâd like assistance finding an alternative product that better suits your preferences, weâre happy to help â you can reach us at 888-768-2915, MonâFri, 9:00 am â 5:30 pm ET.
Horrible formula change
Been using this product for ages. The formula change is really bad. Please go back to previous formula or release a secondary line that we all clearly enjoyed. Would recommend this product to my friends and family. Not anymore
Customer review from kiehls.com.au
Good stuff
Feels great on my face, I'm an older dude and have used different face lotions over the years, this is one of the better ones. Before this I was using Jack Black moisturizer, I think this one is better. Absorbs well, light scent that fades quickly. I apply it right when I get out of the shower. Will buy again.
Customer review from kiehls.com
Horrible new watered down soap
I thought I was the only one until I saw the reviews! This face wash used to be great but now it is clearly watered down and doesnât lather as well. I bought the largest size during the Black Friday sale last year and immediately noticed the difference. Now a year later I refuse to buy this new watered down disappointment. Youâve lost a customer.
Customer review from kiehls.com
Response from kiehls.com
Hello there! Thank you for sharing your experience, and weâre very sorry to hear the updated Facial Fuel Energizing Face Wash didnât meet your expectations. We understand how frustrating it is when a product youâve trusted feels different, especially after repurchasing a larger size. Your feedback is important and will be shared with our team. If youâd like to speak with us directly or explore other options, please reach out at 1-800-543-4572 (MonâFri, 9 AMâ7 PM EST). Weâre here to help.
BUYER BEWARE new formula is awful
First they messed up aftershave. Then they decided to ruin face wash. Like many others, I've been using this product for I don't remember how many years. It has been great until some "genius" decided to change the formula and save few bucks. The new product smells bad, produces no lather and at least twice thinner than the old version, making you go through the bottle much quicker. Enough is enough. Good bye, Kiehl's. Yours, former loyal customer.
Customer review from macys.com