Multi Cooker
Product Details
Web ID: 1495272Ruined by cheap plastic part
As with others, the latch that holds the lid broke, rendering the multicooker useless. No replacement parts available anywhere. Shame that Philips choose to save a nickel on a weak piece of plastic.
Customer review from philips.com
Response from philips.com
Hi, Thank you for taking the time to leave this review on the Avance Collection Multicooker. We're very sorry to hear that the latch on the device broke, we can imagine how disappointing this must be. We'd love to take a closer look and do our best to resolve the issue, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Easy to use have Multi faction slow Cook fast cook
is really Easy to use safe to use just programing and setup what you like to cook will make it for you the Quality of foot when cook is great (this more then 6 year I do use this Multicooker this one is 3th one ) aim happy with Phillips Customer support was my last one stop work they Replaced it for me with on e week time I just go on line chat with them give protect information they help and Replaced it for me. was great
Recommends this product
Customer review from philips.com
Low quality of materials
The lock is broken - cheap plastic. The pot is peelings inside. I have it yor 2 years.
Customer review from philips.com
Response from philips.com
Hi there, Thank you for giving us your honest review. We're sorry to hear about the inconvenience you're experiencing with your Philips Multicooker. We'd love to take a closer look into the issue, and assist you further. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Loved it until today
Have used it for several years and really enjoyed it. Great for 2 people. When using it today the front latch broke odd, spring bounced around in the kitchen. It can’t be repaired. Now, I have to buy another or do without. Not happy. Had it for about 6 years.
Recommends this product
Customer review from philips.com
The design of the lid or cover of the muticooker need improvement
When one opens the lid or cover of this Philips muticooker, it flips back in a incline of 45 degrees . Even when one tries to push it to 90 degrees upright position became impossible. What it means, every time you are putting the pot in and out of the cooker, it would be in contact with the metal surface inside the lid and cause scratches. On top of that it makes very awkward for putting the pot in and out of the cooker. On the instruction booklet, it never mention what material was used to coat the inner surface of the cooking pot. people would like to know this fact. Even though we follow the cleaning instruction of using the soft sponge,we notice there is a tiny white spot at the bottom-a defect?
Recommends this product
Customer review from philips.com
Awesome product. I use it daily 24 hours a day! Even when I want to...
No complaints, I am a 24 hour user and this product makes cooking a breeze. Heavy, rice and pasta cooker...
Recommends this product
Customer review from philips.com
Time saver
Easy to use and clean. We tried most of its programmes and all work great. Great customer service as well.
Recommends this product
Customer review from philips.com
Steam issue
[This review was collected as part of a promotion.] The cooker is amazing and versatile but it does release wet hot steam from a vent in the lid during certain cooking cycles which simmer liquids such as soup and oatmeal cycles. I have learned to not locate the cooker on kitchen counters with that vent positioned directly underneath the kitchen cabinets during that steaming because the steam deposits significant moisture on the bottom of surfaces that are directly above and not far above the steam vent of the cooker. This could be a possible hazard if there are under-cabinet electric light fixtures there which could become wet.
Customer review from philips.com