WHCH720N/B Hybrid Wired & Wireless Bluetooth Noise Canceling Headphones
Product Details
Web ID: 5118600Ratings & Reviews
13 customer images
Perfect and simple
Easy to use and sound is excellent
Recommends this product
Customer review from macys.com
Best Entry Level Noise Cancellation Headphones
I wanted to buy some over the ear headphones, mainly for study time for school, I had multiple options I wanted to buy, but I’ve always had Sony products , decided to stick with what I’ve been having for years! Great battery life, ASTOUNDING SOUND, crispness and clarity! Worth it every penny
Recommends this product
Customer review from sony.com
Response from sony.com
Thank you for sharing your fantastic review, Pedronski89! We are absolutely thrilled to hear that you decided to stick with Sony and that your WH-CH720N headphones are exceeding your expectations! It's incredibly rewarding to know that the ASTOUNDING SOUND, crispness, and clarity are delivering the premium audio experience you've come to rely on from us. We know how important focus is for studying, so we're especially pleased that the great battery life is keeping up with your school work and helping you stay in the zone. Thank you again for your continued loyalty to Sony and for choosing the WH-CH720N. It sounds like a perfect investment! Best regards, Gus, Sony North America Customer Support
Breaking
Loved these so much, lasted all day and more with great comfort, fast charging. But unfortunately when I got my first pair they broke just before a year (I think), and the left earpiece dangled by the cord. It still worked, but was very unconventional. I got another pair, and was very careful. Around the same timeframe the same thing happened, I hadn't dropped these at all and yet it still snapped and hanged down. I'm very unsatisfied by this model.
Customer review from sony.com
Response from sony.com
Hi Hmwade, Thank you for providing this detailed feedback on your experience with the WH-CH520 Wireless Headphones. We understand it can be frustrating to encounter repeated issues with the physical durability of a product that you otherwise valued for its extended battery life, comfort, and quick charging. We would like to thoroughly investigate the circumstances of this issue and evaluate your case. Please send us an email to socialsupport@am.sony.com with the following information so our dedicated team can better assist you and explore the service options available: Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thanks for considering Sony products! Best regards, Dominick
Do Not Waste Your Money
The one positive is the sound quality everything else is subpar… 1. They’re uncomfortable and will rub against the top of your head and pull on your hair. 2. I got these three months ago and the battery does not last as long as they claim it does 3. The swivel on one of the headphones broke and now one of the ears is just hanging… this is from 3 months of regular use (i never dropped)
Customer review from sony.com
Response from sony.com
Thank you for taking the time to share your honest and detailed feedback on the WH-CH720N headphones. We are pleased to hear that you are enjoying the sound quality, but we are genuinely sorry to learn that the rest of your experience has been subpar, especially the issues regarding comfort, battery life, and the swivel mechanism. This is certainly not the quality or performance we intend for our products, particularly after only three months of regular use. We apologize for the discomfort and the issue with the headphones pulling your hair. We rely on customer feedback like yours to continuously improve the design of our products. To address the physical damage and battery issue, please contact our product support team immediately. They will be able to efficiently troubleshoot the battery and help you looking for repair options. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?category=headphones We appreciate you choosing Sony, and we are committed to making this right. Gus, Sony North America Customer Support
What the WH-CH510's needed.
Better than the WH-CH510's. The complaints I had about the 510's was that they were not tight enough around the head, but these are way better and feel more sturdy. I never went back to wearing earbuds, and my brothers say I look autistic due to how much I wear these. Good battery life, good sound quality, and light weight. If you are looking for something to wear everyday, buy these.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Ramzzz, It's a pleasure to hear that your new WH-CH520 headphones are working out so well for you! We're glad they feel sturdy and have a better fit than your previous pair. It's great to know that the long battery life, lightweight design and quality sound have made them your go-to headphones for everyday use. Thanks for choosing Sony! Best regards, Estefany
Static noise in left ear
I bought these less than 3 days ago and I've found them to be okay of use until today. Out of the left ear it began making a static/popping noiss out of nowhere and it hasnt stopped ever since. It happened after i connected the aux cord it came with and started the buffering noise after. I tried hard resetting the headphones and it didnt work. Im very disappointed at the product since i was expecting at least quality headphones for the money spent. This is my first buying Sony headphones and may be my last. Im going to return them to get my money back.
Customer review from sony.com
Response from sony.com
Hi Emiky, We understand your frustration with the static/popping noise you're experiencing with your new WH-CH720N headphones, and we sincerely apologize for the inconvenience. That's definitely not the experience we want for our customers. If you're willing to give them another chance, we can help troubleshoot this issue. Please contact our support team, and we'll work with you to find a solution. You can reach them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products. Best regards, Eliab
Great headphones with extremely good batteries!
I bought them about 9 months ago. Not using them quite often. AND!!! Only 3 full charges were made till today. So, once per 3 months is enough for me. Not bad, yeah :) Great sound, great talk. A very good choice for a mid-range headphones.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Sushniak, thank you for the wonderful 5-star review! We're thrilled to hear how much you're enjoying your WH-CH720N headphones. It's fantastic to know that the battery life is meeting your needs so well, and that you're impressed with the great sound and call quality. We appreciate you recognizing them as an excellent choice in the mid-range category. Thank you for choosing Sony and enjoy the music! Best regards, -Dominick
Daily use for four years
I bought these 3 or 4 years ago and they've carried me through thousands of hours of music and podcasts as well as noise canceling an entire home remodel. The plastic parts do begin to break down and once they start, the end is near. I would recommend not leaving them in harsh temperatures that may speed up that process. Mine have finally broken today after years of daily use.
Customer review from sony.com
Response from sony.com
Thank you for sharing your experience with the WH-CH720N headphones. We're so glad to hear they've been a valuable part of your daily life for thousands of hours, even helping you through a home remodel! We also appreciate your feedback regarding the plastic components, and we will certainly pass your comments on to our product team for future consideration. Thanks for choosing Sony. Best regards, Eliab