INZONE Buds Truly Wireless Noise Cancelling Gaming Earbuds
Product Details
Web ID: 5026718NEED A RETURN
I bought this 2 months ago and they were working fine till just two days ago that my right pod wasn’t working anymore
Customer review from sony.com
Response from sony.com
Hi there, We apologize for the sudden issue with your WF-G700N right earbud after only two months. Since the right earbud isn't working, please try this troubleshooting step: 1. Connect the USB transceiver to a computer, PS5, or USB Type-C compatible smartphone. 2. Set both headset units correctly into the charging case and leave the charging case lid open. 3. With the charging case lid open, press and hold the pairing button of the charging case for about 5 seconds or more. The headset goes into pairing mode and the indicator (blue) on the charging case repeatedly flashes twice in a row. 4. Press and hold the connect button on the USB transceiver for about 5 seconds or more. Press the connect button with an object with a thin tip that will not break, like a paperclip. The USB transceiver goes into pairing mode, and the connection indicator (white) on the USB transceiver repeatedly flashes twice in a row. 5. Remove both headset units from the charging case and then put the headset units into your ears. When pairing is complete, a notification sound is emitted from the headset and the connection indicator (white) on the USB transceiver lights up. If the right pod still fails to produce sound after that, please contact our dedicated support team, as your headset is still within its warranty period, and we'll ensure you get a working pair. Thanks for choosing Sony. Best regards, Eliab
Can't decide
Fantastic earbuds until they weren't Lasted about a year before beginning to have somewhat frequent pairing issues requiring the case to be reset. Now, the left earbud no longer charges. Can't decide if I want to buy another pair
Customer review from sony.com
Response from sony.com
Hi Amdryl! Thank you for taking the time to share your feedback and experience with the INZONE Buds. We're happy to hear you found them to be fantastic while they were working, but we certainly regret the recent charging and pairing issues you've encountered. We understand how frustrating it is when a product doesn't perform consistently over time. We'd like to offer a few steps that often resolve these kinds of connectivity and charging problems before you decide on a new purchase: 1. Ensure the metal charging contacts on both the left earbud and inside the charging case well are clean and dry. Dust, sweat, or oils can sometimes create an invisible barrier. Gently wipe them with a clean, dry cotton swab. 2. Perform a full system reset on the buds by following the instructions in the link below: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html?search=reset%20 3. Connect the buds to the INZONE Hub software on your PC and verify that the firmware is fully up-to-date. Sometimes, an update can improve charging and connection stability. If these troubleshooting steps do not resolve the issue with your left earbud not charging, we recommend contacting our technical support team. They can provide advanced diagnostics and explore warranty or service options based on your purchase date. Please reach out to them directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony products! Best regards, Dominick
The best PC gaming earbuds
These earbuds are the best gaming earbuds for PC available right now. They connect easily, are configurable with software, work great, and sound amazing
Recommends this product
Customer review from sony.com
Response from sony.com
Hi SadMax, Choosing this headset will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE Buds. We're also delighted it works seamlessly with your PC and you are utilizing the different customizations and wide range of operations, including a variety of sound and hardware settings on the INZONE Hub PC software. Thank you so much for leaving us such a wonderful review of your new Earbud Headphones! -Jess
Terrible Quality
This product has huge issues with syncing. The left earbud rarely if ever works. Also when I play online games, teammates say the mic quality is horrendous. Would not recommend!
Customer review from sony.com
Response from sony.com
Hi NikW33, We regret to hear that you are not satisfied with the INZONE Buds. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony INZONE Hub software). Make sure to charge both earbuds sufficiently. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions: -When there is a part of the body acting as an obstacle between the headset and the Bluetooth device -When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications. -When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device -When using in places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. -When there is a distance between the headset and the Bluetooth device -Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train If the size of the earbud tips does not match the size of your ear canals or the headset is not being worn properly in your ears, tap operations may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following: -Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. -“INZONE Hub” or the “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. -Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Hint: The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. You can also check the settings of the app that you are using for mic sensitivity if available. Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph
I've finally found a pair of Buds that work!!!!
I've only had the buds for a few weeks now. I usually wait a couple of months before I write & submit a review, but this time after using these practically non-stop for close to eight days, there is no reason to wait any longer. Let me preface this by saying that, for approx. a year now, I've been looking for a quality pair of Buds that I can use with my Playstation 5. I wanted a pair that would last longer than four to five hours. I had been holding off on buying the Inzone Buds as I already have the Inzone H9 headset and wasn't sure if the Inzone Buds would work that well. I've purchased FOUR different sets of buds. I have Buds that have a special way to mold themselves to your ear for an awesome fit. I have buds that were specifically designed for my gaming console. I have buds that are able to connect to my PS5, My cell, my laptop AND My PC all at the same time. YES, all these buds have awesome features, YET I'm still looking for that "special pair"...the pair that would connect to my PS5 without issues AND LAST for more than four to five hours. That has been the "quest" that i've been on for approx. a year now. FINALLY, MY JOURNEY HAS COME TO AN END WITH THE PURCHASE OF THESE InZone Buds!! I've set up the Inzone hub on my laptop and I'm able to experience everything these buds has to offer. It's also a plus that I'm able to use the same hub for my H9 HEADPHONES. All OF MY buds ARE from different manufacturers. It didn't matter who made them because on average every pair only lasted approx. four hours. FIVE HOURS IS the absolute longest one pair lasted. Upon receiving my InZone Buds and doing the unboxing, I noted the packaging was sufficient to provide enough cushion for the buds themselves. You get the buds along with the USB-C Dongle inside the case itself. The case comes with a short charge (Mine did anyhow) but you should hook it up and charge it to full capacity before doing anything with them to start. Along with the case with the buds in them you also get a short USB to USB-C chord, along with a few paper "booklets" containing "quick-start" guide, warranty info, etc. Once my battery was fully charged it was time to get in and see how well they work. Let me just say I was PLEASANTLY SURPRISED!!!! First I attempted to pair them with my phone (Z-Fold 5) . I remember reading on one of these reviews that you can't pair the Inzone Buds with your USB-C Phone unless you use the dongle. While that maybe be true with some phones, it's not entirely the case with ALL phones. If you have a "newer" phone that has the LE audio then you can connect WITHOUT USING THE USB-C DONGLE. Unfortunately any Apple products (I-phone & I-the Pads) DON'T utilize this setting so you are out of luck using these with any Apple products. I've only run into one "issue" so far and that is switching between "USB Transceiver" mode and "Bluetooth mode". I had the buds paired with my phone on Bluetooth mode and then used the Dongle in my PS5. Being that I don't have to use the dongle on my phone I couldn't figure out how to switch it to "USB Transceiver mode" in order to get sound on my console. I looked through all of the literature, that which was provided with the purchase & delivery, and also online. I even went into the hub to figure out if I could program it through the "touch" parameters. No Joy!! Finally I was just fed up and quickly touched both buds at the same time, and boom straight into USB transceiver mode we went. I haven't switched it off yet, in order to use it on my phone. One feature that I'm going to take advantage of is the one-time 30 minute call you get with a Sony rep in the department in which your product belongs too. Then I'll be able to figure out the minor "issue" I'm reluctant to address with the "USB transceiver mode' and Bluetooth. The first time I used them I put them on at 0053 (12:53 A.M.) and did a marathon session. I finally realized it was 11:25 A.M and the Buds were still going strong. Unlike ALL THE OTHER BUDS I never received the "Earbuds battery low". Especially the Buds that are made SPECIFICALLY for my PS Console, I start getting the "battery low" warning at about 3:45 to 4:00 hour mark. Since that first time I HAVE NEVER RECEIVED A BATTERY LOW WARNING AS OF YET!! I've been averaging between 11 and 12 hours each time. In fact, I stop playing and the buds are still going strong. I really like the noise cancellation feature. These other buds have all these different features, magnetic resonance in order to have better sounds, etc. I used the Hub and did the EQ manually, I attempt to mimic a FPS mode and so far so good. Also the hub has a "fit feature" where you let the app fit the buds to your ear making sure there isn't any "air loss" while in your ear and that the buds are actually in your ear correctly. Doing all this I'll put the sound of these buds up against any of the buds that I currently own, but will probably NEVER USE AGAIN!!! Well, after close to a year of looking and trying out every new pair of earbuds on the market, I've finally found the pair that suit my needs well. I don't have to worry about being in the middle of a boss fight and getting the dreaded "Earbuds battery running low" and then having to switch to a different pair or just not using anything and letting my soundbar take over. After this happening PRETTY MUCH EVERY SINGLE TIME I USE A PAIR OF EARBUDS, it gets so "old". I'm hoping that has pretty much come to an end. If these InZone Buds continue to function as they have EVERY SINGLE TIME FOR THE PAST WEEK AND A HALF, THEN I'll be using these for the foreseeable future!!!
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Lask6785, This is great! We're delighted to hear that you finally found the perfect buds that suit what you're looking for. We appreciate your detailed feedback and thank you for choosing Sony. Erin
Left bud does not lower volume
I receive Sony Enzone earbuds on the 26 of December as of yet I have not been able to get the left bud to lower volume. It turns the mic on and off but it does not lower volume. I have worked with other people to get it to be fixed to make it work and it does not work, so I am returning the product. I do not want a replacement of this item.
Customer review from sony.com
Response from sony.com
Hi Soonerbaby22, We regret to hear that you are having issues lowering the volume using the left buds. If you haven't returned the unit yet, please allow us to help and troubleshoot this issue so you can enjoy your Sony WFG700N. Here are some helpful links to resolve this issue. About the touch sensor https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273045.html?search=lower%20volume Controlling the audio device (Bluetooth connection) https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273062.html What you can do with “INZONE Hub” https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273064.html If you need further assistance, please let us know. Kindly, email the below information to socialsupport@am.sony.com: Name: Sony.com Username: Telephone Number: Model Number: Issue: We are more than happy to assist and resolve this issue. Sincerely, Marco
Does not work with your phone
Just be aware, these will not work with your phone unless you plug the adapter in. Good sound quality on PS5
Customer review from sony.com
Response from sony.com
Hi there, Thank you for choosing Sony! While we are glad to hear that you are happy with the sound quality of the WFG700N, we are sorry that it did not meet all of your expectations. Should you need assistance with your gaming headset, please contact us for help. Please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl