Truly Wireless Bluetooth In-Ear Headphones with Noise Cancelation and Ambient Sound Mode
Product Details
Web ID: 5118602Ratings & Reviews
6 customer images
Terrible product
Worst pair of headphones I've ever bought. Constantly only charging one headphone i stead of both. Keeps connecting to my Bluetooth randomly, so when I do want to use them the battery is drained. I love Sony products though but by far the worst one I've ever bought.
Customer review from sony.com
Response from sony.com
Hello Allan123y, Thank you for considering Sony products. We’re very sorry to hear about the issues you’re experiencing with your WF-C700N earbuds and appreciate your honest feedback. We understand how frustrating it can be when only one earbud charges and the earbuds connect randomly, draining the battery. We strongly recommend following the steps below to help resolve these problems: 1. Firmware Update to Version 2.0.5: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/software/00296483 2. Reset the earbuds: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html 3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
GREAT
Recently purchased these and I must say, everyone always states that their buds last 7 to 8 hours on one charge....hmmmmm. We'll Sony I Love these buds and Yes they do give.you up to 6-7 hours of play time. Thank you, Thank you Sony. Not only do they sound Great, they will charge on my fast charger and it honestly doesn't take an hour for a full charge. I suffer from a neurological condition, so music is my saving grace. Thank you Sony for being so AWESOME
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, KaKaRee, Thank you for the review and the 5-stars rating! It brings us great satisfaction to hear how much you are enjoying your Sony Earbuds! Their fantastic Sound quality, and with their modern and comfortable design, they combine a shape that perfectly matches the human ear with an ergonomic surface for a more stable fit. We hope you can continue to enjoy your favorite songs with your top-technology Earbuds! Thanks for choosing Sony, have a fantastic day! DiegoV
Really disappointed, waste of money
These are not worth the price AT ALL. They are very lightweight, feel cheaply made, and one does not stay in my ear. Every time I push the earbud back in my ear, it triggers a command, interrupting my listening. The buttons/controls are complicated/not intuitive. The audio bounces from one earbud to the other multiple times per use. Terrible for exercise. Amplifies the sound of the wind if running or a windy day. No noticeable difference between ambience and noise filtering. DO NOT WASTE YOUR MONEY. There should be a longer return window.
Customer review from sony.com
Response from sony.com
Hi abby______ Thanks for taking the time to share your experience with us. We understand how frustrating it is to deal with multiple situations at once. That's definitely not the level of quality we aim to provide. To address the sound being interrupted when you push the earbuds in your ear and the audio bouncing from one to the other, please reset them by following the instructions in the link below: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html Then, perform factory reset following these instructions: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html Additionally, make sure they have the latest firmware version installed. If you're not sure how to do it, check this out: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/software/00296483 About the weight and materials, we highly appreciate your feedback and take it very seriously for improving in future products. Lastly, regarding the noise cancellation mode and ambient mode, check this out: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html?search=noise We hope the information helps, thanks for considering Sony Products. -Eliab
WF-C700N issue rant
I bought these 2 years ago, and they were great for a while. Sound quality is good, noise canceling is good, they're functionally good earphones. However, a recurring issue I've had with several wireless earphones, regardless of brand, is connecting or not connecting while in the charging case. These ones will connect while in the case, and will remain connected until I notice, which drains the battery, rendering them useless when I go to actually use them. Charging the earphones within the case is it's own issue, it tends to be sporadic and sometimes won't charge, even if the case itself has enough to do so. Charging the case itself can also be a headache, as it only seems to charge with the specific cord it came with, and only on certain outlets/power sources, which is absolutely ridiculous. You'd think Sony would have better products, being one of the biggest name brands in the audio device industry, but I guess, like a lot of other brands, they're letting standards go instead of making products worth buying. At least to me, this seems like such a simple thing to make sure doesn't happen.
Customer review from sony.com
Response from sony.com
Hi Arratay, thank you for taking the time to share your experience with the WF-C700N earbuds. We sincerely apologize for the persistent issues you've been experiencing with your earbuds. We'd like to help you resolve this issue. We're here to assist you and would be glad to provide you with some troubleshooting steps to address these problems: - Make sure both earbuds are securely and firmly seated in their respective slots in the charging case. If they are even slightly "floating" or not fully touching the charging contacts, they may not disconnect from Bluetooth. Try gently pressing down on them to ensure a good connection. - Use a soft, dry cloth or a cotton swab to carefully clean the contact points inside the case and the metal contacts of your earbuds. - Initialize the earbuds: for detailed instructions, please visit the following link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for bringing these specific points to our attention. Best regards, Stephanie
Terrible case
On my second pair and the charging case has got to be the worst out of every pair of headphones I’ve ever used. If you don’t get it perfect or spend 5 minutes jiggling the buds around in the case THEY WILL NOT CHARGE. Noise cancelling is pretty good and the sound is good but I’ve also had them disconnect and never reconnect with the device again. Overall super mid, make a better charging case and it would be better.
Customer review from sony.com
Response from sony.com
Hi Gdog1423, we are glad to hear that you like the great noise canceling and sound quality that the Sony - WF-C700N produce! We also appreciate your honest feedback on the charging case, we know how frustrating and annoying it must be needing to adjust the headphones for them to charge. This is something that we will definitely share with our development team for future improvements. Thanks for choosing Sony. Regards, -Dominick
High quality
Love these! High quality and much better than my AirPods!
Recommends this product
Second pair.
First pair did not charge consistently. Serial number no where to be found. Perhaps on recept?
Customer review from sony.com
Response from sony.com
Hi UNC78, Thank you for your feedback on the WF-C700N headphones. We're sorry to hear that you experienced issues with charging. If you're experiencing the same issue on your second pair, please follow the troubleshooting steps on this link to resolve the issue: https://www.sony.com/electronics/support/articles/00293253 Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam
Broke under a year
Sound was good but the left headphone came apart under a year
Customer review from sony.com
Response from sony.com
Hi Dpcla, Thanks for sharing us your experience. While we're glad that you like the sound quality of the earbuds, we're sad to hear that one of the pieces came apart. This is definitely not what we wanted to happen. We recommend visiting your nearest Sony authorized service center for repair. https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair NOTE : We advise not to use the headphones while exposed. Kindly immediately seek repair. Regards, -Craig