WFL910 Linkbuds Truly Wireless Earbuds
$178.00
$198.00
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Sale ends 3/15/25
Color:White
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Product Details
Web ID: 54644842 months ago
Age35-44
GenderMale
Does not work with Apple Products.
Third Pair, same result. How can you sell these claiming they work with Apple phones? I tried two different sets of the older model with my last phone and then when I got a new apple 15 and saw you upgraded these I thought I’d give them one more try. They fit great in my ears but less than 30ft into my first run I lost connectivity. I stopped and connected them again. Another 30ft or so and I lost connection again. This was the same problem I had with the two other versions I tried. Really too bad as these are the only air buds that fit my ears.
Customer review from sony.com
Response from sony.com
Sony North America Customer Support2 months ago
Hi Coolwine81, We're sorry for your trouble with the Sony LinkBuds Open. Issues, such as there is no sound or sound cuts out when using wireless connection may be caused by several factors. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. As a suggestion, you may try following the troubleshooting steps below to resolve this issue. • To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” and see if it resolves the problem. • Updating the headphones software to the latest version may resolve the issue. You can update the headphones software by using the Sony Sound Connect app. • Reset and initialize the headset, and pair the headset and the device again. https://www.sony.com/electronics/support/articles/00345981 A separate article is available if sound skips or noise is heard from the headphones. https://www.sony.com/electronics/support/articles/00345475 We apologize for the inconvenience, and we hope these steps resolve your issue. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase. Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones You may also send us an email at socialsupport@am.sony.com with the following details: Name: Case ID (if any): Username: Model Number: Issue: Telephone Number: We appreciate your feedback and will ensure it is forwarded to the appropriate team. Sincerely, Jess
5 months ago
Age25-34
GenderFemale
great-looking product ruined by poor fit (again)
I bought the original LinkBuds ~6 months ago and was excited to see the line revamped, so I jumped on the pre-order for these. On paper, these headphones sound perfect for me - I need a passive device I can wear in the office, or while skating outside, that doesn't interfere with ambient sound. Unfortunately, the poor fit of these earbuds has me immediately returning them (as I eventually did for the older gen pair). Sony's marketing claims they've found a simple shape that fits everyone's ears but.... they just don't work for me. Granted, I'm not your average-sized person - I'm 6'4'' and would wear a medium-double-tall if clothing manufacturers made that. Despite that, until these two Sony products (the original LinkBuds, and now these LinkBuds Open), I have _never_ bought a pair of earbuds that didn't fit me - others with similar wingtip designs (my old jaybirds, eg) work great. I was shocked to see there weren't different size wing adapters in the box when I opened it, and wondered if Sony was selling them separately, but no - they don't seem to exist. So after spending probably a half hour total with a mirror playing with the fit... Nope. It simply does not work for my ears. At best I can get the earbuds to sit comfortably for a few moments, until I take a bite of something, or tilt my head the wrong way (god forbid I try to take off a sweatshirt wearing them). If I wore these day-to-day I'd lose one within a week, guaranteed. I'm reminded of how the US air force tried to make planes that fit "average" sized pilots until they found out, the hard way, that no individual pilot is actually "average" sized - and started designing adaptable planes instead. (read: https://mannhowie.com/average-pitfall) It's too bad, because this is nice hardware, the concept is unique, and I wanted to love them. Guess I'll go back to the jaybirds (whose XL wingtips, which came in the box, fit just fine).
Customer review from sony.com
Response from sony.com
Sony North America Customer Support5 months ago
Hi tallerthanyou, We are sorry to hear that the WFL910 did not meet all of your expectations and had to return the unit due to a poor fit. The WFL910 has a feature using the Sony Headphones connect app to help you find the perfect fit for your ears. For more information on this, please check out or help guide link: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001618133.html We hope that you consider Sony again in your future purchases. Regards, Carl